How do I report a landline fault Optus?
Call us on 13 13 44 (Open 24/7).
Why is Optus phone not working?
Check that your device’s operating system is up-to-date. Confirm that any restricted or fixed dialling settings are switched off. Perform a backup, then a full restore/reset of your device.
Why is my landline phone not allowing me to make calls?
One incident that can cause a phone to not have a dial tone is power. Make sure your phone is plugged into a wall. Another cause could be if there was a storm in the area, there could have been an outage. Check with your local telephone company.
How can I speak to someone at Optus?
Ask us how on 1800 555 937.
Why do I have no Optus service?
Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area. Check your account balance and due date. If it is overdue, your service may be restricted. See Report a payment / restore your service.
Why is my number disconnected Optus?
Most likely reason. The phone number you’ve called is not active or is diverting to another number that is not active. This is in issue with the service you’re calling, not your service. Try calling a couple of other numbers to confirm.
Who do I report a landline fault to?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How do I call Optus from overseas?
24/7 Roaming support Need assistance? You can priority call Optus from overseas, 24/7 on +61 2 8082 5678.
Can you call Optus 24 7?
The easiest way to contact us for help & support is to message us 24/7 in My Optus app & My Account.
Does Optus have a home phone plan?
Optus offers an exciting range of Home Phone plans and bundles. Get unlimited data on Optus Home Internet including home phone line rental. T&Cs apply.
Is Optus constantly improving my network?
We are constantly improving our network. Here, we keep you in the loop about any planned upgrades, maintenance, outages or any other unexpected events that affect your Optus broadband or mobile services. Need help? Experiencing Issues? Try Our Troubleshooting Tips No dial tone on your home phone? No dial tone on your NBN home phone?
How do I contact Optus customer service?
Contact us – Optus If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options
How do I get help with my Optus Bill?
What do you need help with? Check out the My Optus app to monitor your usage, check and pay your bills, message us for 24/7 support and more. Manage all your services easily with My Account. View your bills, check your usage, update your settings and so much more.