How do I recover my DHgate account?
Please tell us your registered email address, and we’ll send you an email with a link for you to reset password. Please enter the security code above as it is. If your registered email address is invalid for resetting password, you may contact our [email protected] to restore access to your account.
How do I talk to customer service at DHgate?
Good Afternoon,Welcome to DHgate Service Center!
- Call: +90 212 296 4569. Mon-Fri 9am to 6pm Turkey Time.
- Email: [email protected] Mon-Fri 9am to 6pm Turkey Time. [email protected] Mon-Fri 9am to 6pm Beijing Time.
Can I get a refund on DHgate?
Click “Account” on the bottom right corner of your account page. Select “My Orders” If the order status is “Pending Delivery Confirmation” you should see a “Return and Refund” tab. Click it to open a dispute and get a refund for an unwarranted charge.
How do I change my DHgate username?
You may change it anytime by going to My DHgate. Log in with your email address and password, then click “Change Name, Email & Password” and enter a new password.
How do I reset my DHGate password?
How can I change my password? Sign in at Mydhgate with your current password; Click Update My Password in My Profile. Input your current password in Current Password and then input and confirm your new password, as well as answer your secret question. Submit when done.
Who owns DHGate?
Diane Wang
CEO/Founder, Dhgate.Com Inc.
Where is DHGate located?
Beijing
DHGate.com is an online marketplace of wholesale products from China. The company is located in Beijing and Diane Wang is its founder and CEO. Prior to launching DHGate, she founded Joyo.com, a consumer-shopping site that Amazon purchased in 2004.
Is DHGate customer service good?
DHgate has a consumer rating of 3.52 stars from 6,703 reviews indicating that most customers are generally satisfied with their purchases. DHgate ranks 1st among Marketing sites.
Can I trust DHgate?
DHGate is definitely a legitimate company that generates over 9 figures in revenue on a yearly basis connecting sellers in China to individuals and ecommerce business owners worldwide. If you place an order on DHGate, you will receive your merchandise.
Is it safe to use a debit card on DHgate?
The DHgate platform handles transactions so that money is exchanged through the site — not directly between buyer and seller — which does add a level of safety and buyer protection. Is Dhgate safe to buy from? Overall, DHgate is safe from monetary fraud. It is safe to use your debit card on DHGate.
Does DHGate ask ID?
DHgate will verify the e-mail address, mobile phone number, registrant’s ID card and registered enterprise’s qualification information provided by the seller.
What does DHGate use to ship?
Dhgate collaborates with cross-border carriers for the delivery of packages, the main partners are HONG KONG POST, China post, EMS Epacket, FEDEX, UPS, USPS, DHL and Singapore Post among others.
Is DHgate a safe trading platform for all?
Yes, There is a high probability that it is safe for you to find a supplier on DHgate. But if you want to create a brand or have a continuous development, DHgate is not the right place. Alibaba would be more appropriate. Otherwise, your supply chain is subject to many uncontrollable challenges.
How to check DHgate reviews and buy safely?
DHGate is a great place to find low priced wholesale goods, but shipping is often slow unless you pay extra (about $5-25) for DHL or FedEx. If you buy in medium to large quantities, because of the low prices on DHGate and coupons available, the extra cost of speedy delivery per unit is small.
How to track Your DHgate order?
– via China Post: from 15 to 40 days (depending on option) – via ePacket: from 1 to 15 days – DHL: from 1 to 20 days (depending on the option) – FedEx: 1 to 7 days (depending on option) – TNT: 2 to 9 days (depending on option) – UPS: 1 to 11 days (depending on option)
Is DHgate good?
DHgate is safe to buy from as it holds the buyer’s payment and releases it to the seller after the buyer confirms the delivery of their order. It has strict rules and regulations with secure encryption and buyer protection in place to keep you relatively safe when shopping.