How long is Sama training?

SAMA BASIC COURSE: Two Days.

What does Sama training stand for?

All staff at Texas NeuroRehab Center that interact with the children and adolescents are trained in Satori Alternatives to Managing Aggression (SAMA), and are recertified every six months. The Satori method aims to prevent aggression from becoming harmful.

What is Sama certificate?

SAMA (Satori Alternatives for Managing Aggression) meets all critical attributes as defined in TBSI (Texas Behavior Support Initiative) for verbal and physical de-escalation. SAMA teaches least restrictive, safe ways to help manage a student in CRISIS until the student can regain control.

How long does SAMA certification last?

two years
They need to attend a two-day recertification class every two years, which helps Facilitators keep their skills high and pass on any refinements to SAMA.

What is Satori training?

Satori Learning Designs helps people achieve their professional and personal effectiveness in an increasingly challenging world, by teaching aggression management techniques. Satori is a Japanese word that means “sudden flash of understanding”—or enlightenment.

What is Sama de escalation?

Increasing Self-Determination through Advanced Crisis Management in Inpatient and Community Settings (ACM), Therapeutic Crisis Intervention System (TCI), and Satori Alternatives to Managing Aggression (SAMA) are three de-escalation programs that provide effective ways to prevent and manage aggression crises.

How do I become a Sama?

ENROLLMENT REQUIREMENTS

1. Must be employed as a strategic account manager, national account manager, global account manager, key account manager or equivalent role.
2. Must be actively managing at least one strategic account.
3. Must have the sponsorship of a direct manager or leader within your organization.

How do you de escalate a call center?

Here are 13 de-escalation techniques to employ that may help keep clients calm and satisfied as you try to support them:

1. Stay confident.
2. Script your response.
3. Listen actively.
4. Mirror their complaint.
5. Stay calm.
6. Identify the root cause.
7. Break the problem down.
8. Offer sympathy.

What is handle with care training?

Handle With Care Behavior Management System is a national (and international) training company that provides training to parents (and others) on how to manage children on the autism spectrum that are behaviorally challenged.

How will you handle an angry customer?

10 ways to handle angry customers (and make them happy)

1. Listen.
2. Apologise to difficult customers.
3. Handle angry customers by showing empathy.
4. Maintain a calm tone of voice.
5. Use the customer’s name.
6. Build and maintain trust.
7. Don’t take difficult customers personally.
8. Handle angry customers using positive language.

How do you handle angry callers?

Below are some tips you can include in your script for handling angry callers.

1. Staying Calm and Courteous.
2. Let customers vent.
3. Use the right tone of voice.
4. Don’t react/stay neutral.
5. Offer a solution.
6. Return to the facts.
7. Don’t be afraid to say “No” or “You Don’t Know.”
8. Stay positive.

How long is handle with care training?

Initial Instructor Certification is 24-32 hours depending on the number of participants. This consists of: 1 Day Verbal; 1 Day Basic Physical; 1-2 Days Instructor Certification Training (generally 1 day).