What are the 3 most common shifts on the front desk?
Identify shifts timings The first shift or morning shift typically is from 7 am to 4 pm. The morning shift arrives to relieve the night shift and take over from them for the day’s operations. The second shift or afternoon shift usually is from 3 pm to 12 am. There is an overlap of 1 hour with the morning shift.
How can I be a good front desk at a hotel?
10 Traits of a Great Hotel Front Desk Agent
- Empathetic and Caring.
- Willing to Go Above and Beyond.
- Ability to Anticipate Guests’ Needs.
- Engaging and Inquisitive.
- Calm, Composed.
- Always Smiling.
- Knowledgeable about the Local Area.
- Resourceful.
What are the 7 front office roles?
The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.
What are the 4 important sections at the front office?
Sections of front office department in hotels
- DESINGED BY, SUNIL KUMAR FRONT OFFICE DEPARTMENT SALE OF HOTEL ROOMS.
- SECTIONS OF FRONT OFFICE DEPARTMENT IN HOTELS.
- SECTIONS OF FRONT OFFICE Reservation , Reception, Registration, Bell desk, Concierge (information desk).
How do hotel front desk shifts work?
Hotels are usually open 24 hours a day, seven days a week. Work shifts in hotels are usually from 7 a.m. to 3 p.m.; 3 p.m. to 11 p.m.; and 11 p.m. to 7 a.m. Employees may be asked to work any of these three shifts or to work on a rotating shift plan. Sunday and holiday work may also be rotated.
What is arrival list in front office?
It provides a record of arrivals, while may help to account for residents in the event of a fire or other disaster. It confirms guest’s acceptance of the hotel’s term and condition. It occupies the guest while the receptionist checks booking records, allocates rooms, preparing keys.
What a receptionist should not do?
A receptionist should never:
- Yawn, fidget or look uninterested – Not only does it look unprofessional but the visitor will feel like they’re bothering the receptionist.
- Raise their voice – Even if a person is being unpleasant, a receptionist should remain calm and keep their voice level.
What are front desk duties?
A Front Desk Representative’s responsibilities are varied depending on the company. They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
What are the basic responsibilities of a front office in a hotel?
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
What are the 5 section under front office?
The reception desk includes front office cashier, information, and registration section. The other section of the front office is telephone operator, reservation and business centre. Every section of the front office has their own functions.
How many hours is 9/5 a week?
Most 9-5 weekday jobs are 37.5 hours – ie 40hrs minus a half hour break each day.