What is a registration card in a hotel?
Guest Registration Card sample format and check-in procedures. After the guest arrives at the hotel, the front desk agent creates a guest registration record in order to collect important guest information like full name, address, date of birth, email, telephone number, company name, passport and visa details etc.
What details need to be collected on a registration card?
Present the Registration Card to guest for verifying / reconfirming preprinted details Like :
- First Name, Last Name.
- Arrival Date. Time.
- Departure Date, Expected time of departure.
- Room Rate.
- Room Number.
- Room Type.
- Method of payment.
- Billing instructions.
How long do you have to keep hotel registration cards?
This can take the form of a registration form, or can be recorded electronically. You must keep each guest’s details for at least 12 months and have the register available for inspection by police or other authorised persons at all time.
Why is hotel registration important?
Even if the guest has a reservation, the completion of the registration card is important, as it verifies the spelling of names, addresses, phone numbers, anticipated date of departure, number of people in the party, room rate, and method of payment.
What is the importance of guest registration card?
During registration, the guest is required to enter important information on the GRC such as guest name, contact number, purpose of stay at the hotel, and passport and visa details in case of foreign guest. It is the responsibility of the front office staff not to reveal the guest information to unauthorized persons.
Why is registration done in hotel?
It is a legal piece of document which verifies the attendance of the guest in the hotel. Hence, all guests coming to stay in the hotel must be dully registered. It helps to keep a close track on the movement of the guests, especially tourists, within the country by the public authority.
Why is pre registration in hotel important?
Helps to accelerate the guest registration or check-in process. Almost completed / pre populated registration card can be generated from the system. Guest only need to verify the information instead of writing down them at the time of check-in.
Why do guest need to register?
It is used to transfer messages to the guest, inform the staff of the guest’s needs, check credit background, and process charges.